MATCHBOOK CUSTOMER SERVICE REVIEW

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You can leave the rating of customer service of this bookmaker in the place below the graph area.

Matchbook ranks significantly above average (5th out of 56 bookmakers) in the overall quality of customer service which means that the customer service of this bookmaker is considered to be excellent.

Note: Ranking is based solely on the feedback and ratings provided by bettors. Individual ratings of this bookmaker in this category can be found in the lower section of this page.

#ParameterMatchbook Average bookmaker

CUSTOMER SERVICE

evaluates the quality of bookmaker's customer service

rate below!

bettors ratings (distribution)





           generating graph...

bettors ratings (distribution)





           generating graph...

+26%
than average

3.9

24 ratings

3.1

1641 ratings

rating:  0  1  2  3  4  5    comments: (optional)      

MATCHBOOK CUSTOMER SERVICE RATINGS AND COMMENTS

#DateUser's locationUser's IP addressUser's rating

All ratings and comments were submitted by users and in some cases may be speculative.

1

2019 09 Feb

France

France

unidentified

 3  good

2

2018 27 Jan

Australia

Australia

110.22.**.**

 1  weak

Hareeba
NEGATIVE

They did fail to grasp or honestly answer a couple of legitimate complaints.

3

2017 18 Aug

New Zealand

New Zealand

27.252.***.***

 3  good

4

2017 05 May

Australia

Australia

49.184.***.*

 3  good

5

2017 24 Mar

United Kingdom

United Kingdom

2.27.**.**

 4  very good

springy
POSITIVE

Good email service.

6

2017 24 Feb

United Kingdom

United Kingdom

87.114.***.***

 4  very good

7

2014 08 Dec

United Kingdom

United Kingdom

80.42.**.***

 3  good

8

2014 10 Mar

United Kingdom

United Kingdom

91.125.**.**

 4  very good

9

2014 18 Feb

Netherlands

Netherlands

82.161.**.**

 3  good

cot
NEUTRAL

Service is just fine, the help you out.

10

2014 09 Jan

United Kingdom

United Kingdom

81.136.***.***

 5  excellent

mackie
POSITIVE

Chat staff respond quickly to chat requests and are friendly and helpful.

11

2013 03 Dec

Sweden

Sweden

94.46.***.**

 4  very good

mannie
POSITIVE

One advantage over betfair. Aside of low commission customer service is immediately available on chat, this saves on phone bills and the staff here are knowledgeable and have technical expertise, whereas you have to phone for that in betfair. They also do you the honour of paying out same day.

12

2013 18 Nov

United Kingdom

United Kingdom

81.151.*.***

 4  very good

13

2013 04 Nov

United Kingdom

United Kingdom

31.53.***.**

 5  excellent

14

2013 24 Oct

United Kingdom

United Kingdom

86.143.**.***

 4  very good

15

2013 19 Oct

United States

United States

68.68.**.**

 4  very good

16

2013 11 Oct

United States

United States

209.107.***.***

 5  excellent

17

2013 04 Oct

United States

United States

69.22.***.***

 4  very good

mr-prasa
POSITIVE

You can get connected on chat in 2 minutes or so, where you can enjoy good standards of customer service and fast response to what you say on chat.

18

2013 02 Oct

United Kingdom

United Kingdom

86.167.***.***

 4  very good

spadoni
POSITIVE

Chat based and they offer a friendly and polite service.

19

2013 26 Sep

United Kingdom

United Kingdom

86.159.***.***

 5  excellent

20

2013 19 Sep

United Kingdom

United Kingdom

84.92.**.**

 4  very good

21

2013 10 Sep

United Kingdom

United Kingdom

86.168.***.***

 4  very good

22

2013 29 Aug

United Kingdom

United Kingdom

92.18.*.***

 5  excellent

23

2013 22 Aug

United Kingdom

United Kingdom

92.29.***.*

 5  excellent

mackie
POSITIVE

Quick customer service to get hold of on chat module, any problems quickly sorted, not too jobsworthy either.

24

2013 18 Aug

Romania

Romania

77.232.***.**

 3  good

Marius9.
NEUTRAL

Haven't contacted them yet (didn't need to) - but I give it a good rating because it's available through Live Chat.