WILLIAM HILL CUSTOMER SERVICE REVIEW

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William Hill ranks significantly below average (49th out of 56 bookmakers) in the overall quality of customer service which means that the customer service of this bookmaker is considered to be poor.

Note: Ranking is based solely on the feedback and ratings provided by bettors. Individual ratings of this bookmaker in this category can be found in the lower section of this page.

#ParameterWilliam Hill Average bookmaker

CUSTOMER SERVICE

evaluates the quality of bookmaker's customer service

rate below!

bettors ratings (distribution)





           generating graph...

bettors ratings (distribution)





           generating graph...

-23%
than average

2.4

28 ratings

3.1

1641 ratings

rating:  0  1  2  3  4  5    comments: (optional)      

WILLIAM HILL CUSTOMER SERVICE RATINGS AND COMMENTS

#DateUser's locationUser's IP addressUser's rating

All ratings and comments were submitted by users and in some cases may be speculative.

1

2019 04 Feb

France

France

unidentified

 3  good

2

2018 08 Feb

Sweden

Sweden

84.243.**.***

 4  very good

sidenros
POSITIVE

Very professional and reliable customer service.

3

2018 26 Jan

United Kingdom

United Kingdom

82.23.*.***

 2  satisfactory

MiniGus
NEUTRAL

Can be difficult in my experience.

4

2017 18 Aug

New Zealand

New Zealand

27.252.***.***

 1  weak

5

2017 04 May

Czech Republic

Czech Republic

89.176.***.**

 5  excellent

Michal
POSITIVE

Customer service is very good there.

6

2017 28 Apr

France

France

159.50.**.***

 1  weak

Charlie
NEGATIVE

Always got a quick response time and they have live chat too, but they work through rule sheets it seems without any common sense applied - admittedly my opinion is tainted.

7

2017 24 Mar

United Kingdom

United Kingdom

2.27.**.**

 4  very good

springy
POSITIVE

Good email service, fast. Same with webchat offering, which is up there with the best.

8

2015 17 Oct

Austria

Austria

178.190.**.***

 4  very good

9

2015 16 Jan

Serbia

Serbia

109.121.*.***

 5  excellent

10

2014 10 Mar

United Kingdom

United Kingdom

91.125.**.**

 2  satisfactory

11

2014 17 Feb

Netherlands

Netherlands

82.161.**.**

 5  excellent

cot
POSITIVE

Absolutely great. Fast, friendly and social.

12

2014 07 Jan

United Kingdom

United Kingdom

92.18.*.***

 2  satisfactory

mackie
NEUTRAL

They can be slow to respond on chat and give canned and unhelpful answers to emails, etc.

13

2013 09 Dec

Sweden

Sweden

94.46.***.**

 1  weak

mannie
NEGATIVE

Arrogant, pig headed and a completely no good.

14

2013 27 Nov

United States

United States

216.185.**.***

 3  good

15

2013 26 Nov

United States

United States

216.185.**.**

 2  satisfactory

16

2013 21 Nov

United Kingdom

United Kingdom

86.145.***.*

 0  poor

17

2013 11 Nov

United Kingdom

United Kingdom

86.167.***.**

 1  weak

18

2013 25 Oct

United States

United States

69.22.***.*

 2  satisfactory

19

2013 21 Oct

United States

United States

69.22.***.***

 2  satisfactory

20

2013 15 Oct

Canada

Canada

199.68.***.***

 2  satisfactory

21

2013 04 Oct

United States

United States

69.22.***.***

 2  satisfactory

mr-prasa
NEUTRAL

A bit slow responding to chat requests or phone calls.

22

2013 02 Oct

United Kingdom

United Kingdom

86.167.***.***

 2  satisfactory

spadoni
NEUTRAL

It took half an hour to get through on chat, too much waiting time on the phone to get through to customer service team.

23

2013 26 Sep

United Kingdom

United Kingdom

86.159.***.***

 1  weak

24

2013 20 Sep

United Kingdom

United Kingdom

84.92.**.**

 1  weak

25

2013 10 Sep

United Kingdom

United Kingdom

86.168.***.***

 3  good

26

2013 06 Sep

United Kingdom

United Kingdom

86.130.***.***

 3  good

elle
NEUTRAL

Sometimes delays getting hold of in chat, but can be reached by phone quickly.

27

2013 29 Aug

United Kingdom

United Kingdom

92.18.*.***

 1  weak

28

2013 12 Aug

Romania

Romania

77.232.***.**

 3  good

Marius9.
NEUTRAL

The customer support service is good enough if you have issues - you can contact the operators through many methods.