BET365 CUSTOMER SERVICE REVIEW

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You can leave the rating of customer service of this bookmaker in the place below the graph area.

Bet365 ranks significantly above average (19th out of 66 bookmakers) in the overall quality of customer service which means that the customer service of this bookmaker is considered to be very good.

Note: Ranking is based solely on the feedback and ratings provided by bettors. Individual ratings of this bookmaker in this category can be found in the lower section of this page.

#ParameterBet365 Average bookmaker

CUSTOMER SERVICE

evaluates the quality of bookmaker's customer service

rate below!

bettors ratings (distribution)





           generating graph...

bettors ratings (distribution)





           generating graph...

+13%
than average

3.5

41 ratings

3.1

1582 ratings

rating:  0  1  2  3  4  5    comments: (optional)      

BET365 CUSTOMER SERVICE RATINGS AND COMMENTS

#DateUser's locationUser's IP addressUser's rating

All ratings and comments were submitted by users and in some cases may be speculative.

1

2017 27 May

United Kingdom

United Kingdom

90.204.**.***

 5  excellent

legenda
POSITIVE

Live support is perfect for me.

2

2017 08 May

United Kingdom

United Kingdom

143.159.**.***

 5  excellent

Dufftani
POSITIVE

Used a few times to explain results of bets and settle bets. Very helpful for enquiries of offers and general questions. Always polite and respectful.

3

2017 05 May

Germany

Germany

109.43.*.**

 0  poor

4

2017 05 May

Australia

Australia

49.199.***.**

 4  very good

5

2017 04 May

Czech Republic

Czech Republic

89.176.***.**

 5  excellent

6

2017 10 Apr

Estonia

Estonia

82.131.**.**

 4  very good

Stenka6
POSITIVE

Their service is fast and professional, but they use too many comments from comment tool. Sometimes I felt like I was talking with a robot, who just could´t and din´t want to understand the nature of the problem.

7

2017 07 Apr

United Kingdom

United Kingdom

77.101.**.**

 5  excellent

8

2017 07 Apr

Moldova

Moldova

89.28.**.***

 5  excellent

9

2017 01 Apr

United Kingdom

United Kingdom

176.24.***.***

 5  excellent

darkside
POSITIVE

When claiming several bonuses and even reset password they are really helpful through live chat.

10

2017 21 Mar

United Kingdom

United Kingdom

2.27.**.**

 5  excellent

springy
POSITIVE

Superb live chat, on all range of topics.

11

2016 03 Mar

Germany

Germany

84.63.**.***

 4  very good

12

2016 03 Jan

Bulgaria

Bulgaria

80.72.**.***

 0  poor

13

2015 10 Sep

Austria

Austria

188.22.***.***

 1  weak

14

2015 16 Mar

Slovenia

Slovenia

31.15.***.***

 5  excellent

15

2015 23 Jan

Finland

Finland

85.76.**.***

 2  satisfactory

16

2015 16 Jan

Serbia

Serbia

109.121.*.***

 5  excellent

17

2014 24 Oct

United Kingdom

United Kingdom

80.42.**.***

 5  excellent

18

2014 10 Mar

United Kingdom

United Kingdom

91.125.**.**

 3  good

19

2014 17 Feb

Netherlands

Netherlands

82.161.**.**

 5  excellent

cot
POSITIVE

Bet365 has an excellent service, friendly, quick and spontaneous.

20

2014 13 Jan

United Kingdom

United Kingdom

86.145.***.**

 4  very good

21

2013 03 Dec

Sweden

Sweden

94.46.***.**

 3  good

mannie
NEUTRAL

Also live chat available. Don't waste your time trying to re-negotiate limits though as they flatly refuse to do anything.

22

2013 13 Nov

United Kingdom

United Kingdom

86.162.**.**

 2  satisfactory

23

2013 04 Nov

United Kingdom

United Kingdom

31.53.***.**

 2  satisfactory

24

2013 23 Oct

United States

United States

198.144.***.**

 5  excellent

25

2013 17 Oct

United States

United States

63.141.***.***

 3  good

26

2013 09 Oct

United States

United States

69.22.***.**

 4  very good

27

2013 03 Oct

Romania

Romania

92.80.***.***

 0  poor

cgh1992
NEGATIVE

Very poor, unprofessional.

28

2013 03 Oct

United States

United States

69.22.***.***

 4  very good

mr-prasa
POSITIVE

You can get them on chat with a response time of under a minute usually. However if the world cup comes up or some huge world sporting event, you could be waiting half an hour, so best to avoid betting at such peak times, to avoid not being able to sort your problem out if things go wrong.

29

2013 02 Oct

Romania

Romania

109.96.**.***

 5  excellent

aimar200
POSITIVE

Very operative.

30

2013 01 Oct

United Kingdom

United Kingdom

81.151.**.**

 1  weak

spadoni
NEGATIVE

They are fine when you have questions about where to find a horse in a race or something, but as soon as you want them not to send a verification letter, renegotiate their silly limits or have a problem with non arrival of letter, they become very unhelpful and incompetent.

31

2013 24 Sep

United Kingdom

United Kingdom

86.136.***.**

 3  good

32

2013 18 Sep

United Kingdom

United Kingdom

84.92.**.**

 4  very good

33

2013 15 Sep

Romania

Romania

79.117.***.**

 5  excellent

34

2013 09 Sep

United Kingdom

United Kingdom

81.159.**.***

 3  good

35

2013 08 Sep

Romania

Romania

5.13.***.**

 4  very good

dinamo17
POSITIVE

The customer service is very good (but not excellent).

36

2013 08 Sep

Romania

Romania

86.124.***.***

 3  good

mirelinh
NEUTRAL

Pretty good, but they must improve slightly in the future.

37

2013 02 Sep

United Kingdom

United Kingdom

86.151.**.***

 3  good

elle
NEUTRAL

Great until you ask them to remove the limits, in which case they will flatly refuse your request without a second's hesitation.

38

2013 28 Aug

United Kingdom

United Kingdom

92.29.***.*

 2  satisfactory

39

2013 22 Aug

United Kingdom

United Kingdom

92.29.***.*

 4  very good

mackie
POSITIVE

Good customer service, but firm about the limits they impose.

40

2013 20 Aug

Romania

Romania

84.247.*.**

 5  excellent

Alex
POSITIVE

Great chat support, fast email replies.

41

2013 06 Aug

Romania

Romania

77.232.***.**

 2  satisfactory

Marius9.
NEUTRAL

The Bet365 customer support can be very useful in some cases, but the bad thing is that the operators are not well trained and they just copy-paste rules from terms & conditions.