WHY ONLINE BOOKMAKERS DO NOT REPLY TO EMAILS?
Usually, online bookmakers are doing their best to deliver great support to their customers and make them satisfied through all kinds of services, but some of them stop being friendly after they reach a certain level of popularity or just because they do not consider this an important thing. Let's have a look at some of the reasons why bookmakers may stop replying to emails.
As a new customer, you'll notice that most online bookmakers try to be very kind. They reply very fast to your emails, they even have live chat pop-ups that show up when you're browsing the website and ask you if they can help you with something. Basically, they try and try to attract you to deposit, to bet, use their services and grab you as a long time customers.
Unfortunately, in some cases, such things change and online bookmakers adopt a very different attitude. There can be a number of reasons:
- There are online bookmakers that have a pretty bad strategy and they don't care about the customer support. From the beginning they reply whenever they want to emails and they deliver automatic responses without actually trying to fix an issue. This is very common among online bookmakers who have many issues and don't want to become very popular.
- Some online bookmakers are friendly and they provide support, but after they become very popular and they have hundreds of thousands of customers they stop being so active. Either because they can't deal with so many requests/emails, or simply because they begin to ignore normal bettors who don't bring such high profits.
- The attitude of an online bookmaker can also change if a bettor starts winning too much. Online bookmakers can try to find reasons to delay the payments, they can stop replying to emails or request verification proofs that are hard to provide.
Overall, there aren't general patterns when it comes to the behavior of online betting sites, but it definitely has to do with their strategy and the way they treat customers. If an online bookmaker proves to be proactive (through marketing, fixing issues, payments, etc.) then the chances are low for this attitude to change.
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