CUSTOMER SUPPORT
Some people may say that the customer support is not an important criterion when selecting or using the services of an online bookmaker, but actually it has a significant role in the relationship between the online bookmaker and the bettor.
Customer support is basically a special department that offers the possibility to get in touch with an operator or representative in order to ask a question, solve a problem, report an error, suggest an improvement or any other thing related to the betting services they use.
It's more than clear that all online betting sites have a customer support department which is dealing with the customer's issues/problems/questions, but each online bookmaker does this in a different way. Let's have a look at what type of support services are offered by some of the most popular online bookmakers:
The Bwin customer support is available via email, web contact form, telephone, fax and postal mail. Unfortunately, in case of an urgent matter, the only way to rapidly get in touch with a Bwin representative is via telephone, if it's during the working hours specified on the Bwin contact page.
Even though Expekt offers support only via email, the representatives are really fast and they reply in a couple of minutes or hours (on weekends).
Bet365, Paddy Power and Unibet are some of the online bookmakers who are making a great effort in providing top quality services to all registered customers. Therefore, the customer support department is accessible 24/7 through many methods. Bet365 can be contacted via Live Chat, telephone, fax, email, web message, postal mail. Paddy Power offers support via Live Chat, Twitter, telephone and email. Unibet operators can be contacted via email, Live Chat and telephone.
Offering the Live Chat feature speeds things up and betting operators can provide real time support to the customers. There can appear many situations when you need to immediately contact an operator and receive a fast reply:
o If you are unable to deposit and place a bet on an event which is about to start.
o If you want to request a special event to be added so you can bet on it.
o If you have noticed an error or a betting mistake.
o If the account has been compromised and you want to suspend/block it.
For the full list of bookmakers offering communication via Live Chat, you can visit our Live Chat section.
The customer support service may not be a decisive criterion when choosing an online bookmaker, but it can give you an overall opinion about the way an online bookmaker treats and help its customers.
You may also want to read the following:
Why online bookmakers to not reply to emails
Terms and conditions in online betting
Phone betting
